Privacy Policy

1. Introduction

Viewr.me ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Information You Provide

Account Information (Creators):

• Username and password
• Email address
• Phone number
• Payment and banking information for payouts
• Profile information

Buyer Information:

• Phone number (for WhatsApp communication)
• Payment information (collected and stored by Fanbasis)
• Purchase history

Content:

• Media files uploaded by creators
• Messages between creators and fans
• Content descriptions and captions

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Operating system
• Usage data and analytics
• Cookies and similar tracking technologies

2.3 Third-Party Information

• Payment information from Fanbasis (customer IDs, transaction IDs)
• WhatsApp message delivery status
• Cloudinary media processing data

3. How We Use Your Information

We use the information we collect to:

3.1 Provide Services

• Process and manage your account
• Facilitate content uploads and storage
• Process payments and transactions
• Deliver purchased content to buyers
• Enable communication between creators and fans
• Provide customer support

3.2 Improve Platform

• Analyze usage patterns and trends
• Develop new features and services
• Optimize user experience
• Fix bugs and technical issues

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent transactions
• Protect against unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations

3.4 Communications

• Send transactional emails (purchase confirmations, receipts)
• Provide customer support responses
• Send important platform updates
• Marketing communications (with your consent)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Fanbasis: Payment processing and customer ID management
• Cloudinary: Media storage and processing
• WhatsApp Business API: Message delivery
• Database hosting: Neon PostgreSQL
• Analytics providers: Platform usage and performance monitoring

4.2 Between Users

• Creator usernames visible to buyers
• Purchase history visible to respective creators
• Messages between creators and fans

4.3 Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate potential violations or fraud

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we need to retain it for legal or business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Access controls and authentication
• Regular security audits
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access and obtain a copy of your personal information.

7.2 Correction

You can update your account information at any time through your account settings.

7.3 Deletion

You may request deletion of your account and personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.

7.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to delete your personal information
• Right to non-discrimination for exercising your rights

7.6 GDPR Rights (European Users)

If you are located in the European Economic Area, you have:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and login state
• Remember your preferences
• Analyze platform usage
• Improve performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Platform.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Platform, you consent to the transfer of your information to our facilities and to the facilities of third parties with whom we share it.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: